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To create a positive consumer experience and to protect the SanDisk brand by respecting and honoring an individual's privacy when he/she entrusts data to SanDisk.
Last updated December 20, 2012.
By using the SanDisk Sites and by providing personal information, you consent to the collection, use and transfer of your personal information by SanDisk consistent with applicable data protection laws and this policy. If you do not agree with this policy, please do not use the SanDisk Sites or provide SanDisk with your personal information.
Information we collect
We collect different types of information, including personal information. "Personal information" is information that can be used to identify you, including name, title, occupation, postal or physical address, telephone number, e-mail address, and other information required to carry out a transaction, provide a service or deliver a product you have requested. Depending on where you are based, personal information may also include your Internet Protocol (IP) address and other information related to your computer, or an opinion you have expressed. We collect and store community discussions, chats, correspondence through our Sites and correspondence sent to us.
We will not collect sensitive information about you (such as information about your health or medical history, ethnic origin, political or religious beliefs, trade union or professional association memberships, sexual orientation, or criminal record) except with your consent or where its collection is required by law.
The collection and use of your personal information may be necessary for us to provide you with a product or service, communicate with you, or maintain our relationship with you. Please note that if you choose not to provide us with personal information, we may not be able to provide these things to you, in part or at all.
We also collect other, non-personal types of information about you and analyze it in order to improve our products and services, and to personalize your experience with us. This information includes the Internet Protocol (IP) address, computer and connection information such as browser type, version and time zone setting, operating system, and platform; product registration history, which we may aggregate with other information; the full Uniform Resource Locator (URL) clickstream to, through and from our websites including date and time; cookie number; and the products you viewed or searched for.
Much of the personal information we collect is collected online, but we also collect personal information off-line such as through customer service call centers, at in-person events, and through postal mail (such as rebate or warranty cards you mail in to us).
To offer you a more personalized experience with SanDisk, information collected through one SanDisk service may be combined with information collected through another SanDisk service.
Cookies, web beacons and other technologies we use
SanDisk Sites may contain web beacons (also called single-pixel gifs) that may be used to help deliver cookies on our Sites and allow us to track the number of visitors who have visited those pages. We may also include web beacons or cookies in promotional email messages so we can track whether messages have been opened and acted upon. Finally, we may use web beacons or cookies, or use third party web beacons or cookies, to help us compile aggregate, anonymous statistical information about the effectiveness of our Sites' operations or promotional campaigns.
As noted above, we collect information about you and analyze it in order to improve our products and services, and to personalize your experience with us. This information includes the Internet Protocol (IP) address, computer and connection information such as browser type, version and time zone setting, operating system, and platform; product registration history, which we may aggregate with other information; the full Uniform Resource Locator (URL) clickstream to, through and from our Sites including date and time; cookie number; and the products you viewed or searched for. In instances where this includes use of personal data, this use will be in accordance with the consent you have given, or otherwise in accordance with applicable laws.
Use of personal information
We will not collect any personal information from you if you have not given us the requisite consent to do so. We will tell you why we wish to collect the personal information, and we will only use your personal information in the way and for the purposes we told you about when we collected it. We will not change the way in which your personal information is used unless we have your consent to do so.
Our primary purpose in collecting personal information is to provide you with a positive and customized experience with us. You agree that we may use your personal information:
Our use of personal data for marketing purposes is subject to your rights, which may be exercised without charge to withdraw your permission.
SanDisk will not use any government identifier to identify you (such as a Social Security Number, Tax ID number, or Medicare number). We will use and disclose these numbers and identifiers only for the purposes required or permitted by applicable law.
Sharing personal information
Unless we have your permission to do so, we do not rent or sell your personal information to third parties. SanDisk does not share your personal information with third parties for their direct marketing purposes.
By submitting your personal information to us, you agree that your personal information may be transferred to parties under the following circumstances:
Please remember that any information you choose to disclose in public areas of the SanDisk Sites (such as community forums or published product reviews) will become public information. You should exercise caution when disclosing information in public areas and should refrain from disclosing your personal information.
How to access and update your personal information
We want to be sure the personal information we keep for you is up to date and accurate. We will take reasonable steps to ensure that any personal information you have submitted through the Sites is accurate, complete and up to date. You have the right under applicable data protection laws to access the personal information that SanDisk keeps for you, on request to SanDisk, except in certain limited circumstances (for example, where an applicable law requires us to deny such access). You can use the links immediately below or contact us by email or mail (see the "Contact Us" section at the end of this policy for details) to request access to your personal information.
Security of personal information
We appreciate your trust in sharing your personal information with us, and we are committed to protecting it. We utilize a combination of industry-standard security technologies, procedures and organizational measures to help protect your personal information from unauthorized access, use or disclosure.
By way of example, access to personal information is restricted to those employees, contractors and agents of SanDisk who need to know such data to perform their assigned functions and develop or improve our products and services. Also, we store personal information you may provide to us on computer systems with limited access, which are located in controlled facilities. Also, if we were to transmit particularly sensitive information (such as a credit card number) over the Internet, we would protect the information through the use of encryption such as the Secure Socket Layer (SSL) protocol.
We have legal obligations to protect the security of your personal data. Despite our efforts, there remains the possibility that information may be accessed, altered, disclosed, or destroyed due to a security breach. In the event of a security breach, if our investigations indicate that there could be significant harm to you as a result of such unauthorized access or disclosure we will promptly notify you and the proper authorities. We also encourage you to take precautions to protect your personal information when you are online. Create strong passwords by using a combination of letters and numbers when creating them, change passwords often, and use a secure browser.
SanDisk will not retain your personal information longer than is necessary to honor your choices, fulfill the purposes for which it was collected, or as required by applicable laws and regulations (which, for example, may require us to retain certain transactional data). Your personal information will be destroyed or permanently de-identified in a secure manner when it is no longer required. For example, when the information is printed on paper it will be deleted/destroyed by shredding or incineration; where the information is stored electronically, it will be deleted by technical means to render the information unusable.
Links to other websites and social media platforms
Children and privacy
SanDisk does not sell products for purchase by children. If you are a minor in your country of residence, you may use SanDisk Sites and our services only with the involvement of your parent or guardian. For example, in the United States SanDisk does not knowingly collect personal information from children under the age of 13. If we learn that we inadvertently have collected personal information from a minor under the age of 13, we will delete that data from our systems.
Transfer of personal information, Safe Harbor
If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your personal information to the United States to SanDisk Corporation and to other countries where the SanDisk Group Companies operate, whose privacy laws may be less strict. By providing your personal information you consent to that transfer.
SanDisk complies with the U.S.-E.U. Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from the European Union member countries and Switzerland. SanDisk has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbor program and to view SanDisk's membership, please visit.
International and other notices
This Site is operated and maintained by SanDisk Corporation, whose address is below.
The notices below apply to the residents of the countries/regions listed.
Australia: In Australia, SanDisk is bound by the National Privacy Principles ("Principles") of the Privacy Act 1988 (Cth) and we are committed to protecting personal information that we may hold at any time in respect of any individual in accordance with the requirements of those Principles. In general, SanDisk will not use or disclose your personal information otherwise than for a purpose set out in this policy, for a purpose you would reasonably expect, a purpose required or permitted by law, or a purpose otherwise disclosed to, or authorized by, you.
India: SanDisk has physical, electronic, and procedural safeguards that comply with the laws prevalent in India to protect personal information about you. SanDisk seeks to ensure compliance with the requirements of the Information Technology Act, 2000 and rules made thereunder from time to time in order to ensure the protection and preservation of your privacy.
Pakistan: Waiver notice- Any service provided free of charge by SanDisk is not intended to induce you to enter into any transaction with us. You acknowledge by the use of our Sites and services your voluntary acceptance of the Sites and services and furthermore confirm that you freely consent to waive any right to privacy to the limited extent specified herein.
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